Windroy Unstable: Resolving Printer Issues on Multiple Operating Systems

If you're experiencing issues with your printers on various Windows operating systems, including Windows 11, version 23H2, Windows 11, version 22H2, and others, this article is for you. We'll explore the problems and provide a solution to get your printing back on track.

Affected Operating Systems

The following Windows versions are affected by this issue:

* Windows 11, version 23H2

* Windows 11, version 22H2

* Windows 11, version 21H2

* Windows 10, version 22H2

* Windows 10, version 21H2

* Windows 10, version 1809

* Windows 10 Enterprise LTSC 2019

* Windows 10 Enterprise LTSC 2016

* Windows 10, version 1607

* Windows 10 Enterprise 2015 LTSB

Symptoms

When you try to access your printers on these affected operating systems, you may encounter the following issues:

* Double-clicking on a printer displays an error message saying 'No tasks are available for this page.'

* Printers show LaserJet M101-M106 model information, regardless of their actual manufacturer.

* Some Windows devices install the HP Smart app without user consent.

Resolution

Fortunately, there's a straightforward solution to resolve these issues. You can download and execute one of the files listed in the article KB5034510, Printer Metadata Remediation Tool – December 2023.

This solution may affect some or all extended functions on your printers. However, it should not impact their basic functionality, including printing, queueing, copying, scanning, or faxing.

Important Note

Our investigations have found that this issue is not caused by an HP update. Microsoft and its partners are working together to resolve the problem.

For more information or assistance in resolving this issue, visit the Windows Support website and select 'Windows' as your client. A user-initiated troubleshooter will be available for devices covered by Recommended Troubleshooting in the coming weeks.

By following these steps, you should be able to resolve the issues related to your printers on your affected Windows operating systems.

Windroy unstable